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Frequently Asked Questions

Personalization & Customization



What is the difference between personalizing and customizing?

Personalizing refers to adding your contact information to a product. There is an initial set-up fee of $28 for personalization. Customizing means changing anything on an already designed product, or designing your product format or layout from scratch. Additional fees apply for customized products.



What file formats do you accept?

Magnets USA accepts print-ready files in the following formats: .eps, .jpg, .pdf, .psd and .tif. Be sure to include all support files and fonts. For more information on artwork submission guidelines, visit Design Assistance.



Can I expect an exact color match?

The color in your product may not match the color in your proof exactly because of differences in monitor resolution and the variance between computer colors and printed colors. You can greatly increase your chances of getting the desired color output in the final product by saving your digital files in CMYK color mode.



Please be aware that due to the nature of four-color printing, we cannot print every color available on a computer monitor. We follow the industry standard of "pleasing color." Due partially to the widely varying results from different output devices, there is no guarantee that your finished piece will match your printed sample.



What printing process do you use?

Our printing press uses CMYK ink (no spot colors). While we can get relatively close to most PMS colors, we can’t guarantee an exact match. If you supply a layout using RGB colors, we have to convert to CMYK and a noticeable color shift may occur. So to eliminate surprises, carefully check your color palette.



What are your setup fees?

First-time personalization requires an $28 setup fee. Providing there are no changes, subsequent orders using the exact same personalization incur no additional setup fees. Changes to approved personalization are charged a $9 fee. Fees may vary based by product and level of customization requested.