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Frequently Asked Questions

MUSA Easy Mail

MUSA Easy Mail Fast Facts

  • We complete all our mailing services at our facility in Roanoke, VA. When we're finished, we drop it off at our local post office. By doing this, we're able to offer you a great service at a very competitive price.
  • We can print any combination of your return address, mail permit and mailing list. This way, the envelopes come addressed and ready to mail at your convenience.
  • We do not mail to international addresses. We mail to all 50 states and the five U.S. territories (American Samoa, Guam, Mariana Islands, Puerto Rico and U.S. Virgin Islands.)

How many full mailing services do you offer?

We offer a wide range of full mailing services. Most of our products can be mailed using our Standard or First-Class Mail services, and we do offer both 1 oz. and 2 oz. First-Class Mail prices. Our Self-Mailer products can be mailed using Standard or First-Class (1 oz.) Mail. We also offer special prices for mailing our 4.2" x 5.7" postcards.

How do I submit my return address?

Once you have placed your order for mailing services, we will send you a personalization email with a red button at the bottom. This will take you to your order personalization web page where you will find a link to submit your mail piece information. You will also be able to submit other vital information pertaining to your mailing through this link.

How do I submit my mailing list?

Once you have placed your order for mailing services, we will send you a personalization email with a red button at the bottom. Clicking this button will take you to your order personalization web page where you will find a link to upload your mailing list through our Mailing List Center. This program has a help section with detailed instructions on how to upload your list successfully.

What types of files will you accept for my mailing list?

If using Microsoft Excel: File extensions .xls or .xlsx are accepted. (If larger than 65,000 addresses, please contact us for assistance.) If using Comma Separated Values: File extensions .csv or .txt are accepted.

Can I upload more than one mailing list?

We will only accept one mailing list per order. If your addresses are kept on multiple mailing lists, you will need to merge all of your mailing lists into a single Excel spreadsheet before uploading.

How many columns should my list include?

At least three: name, street address, and one for city, state and zip code

Will you remove undeliverable or incomplete addresses from my list?

Yes. Once you have uploaded and approved your mailing list, we will verify each address with the U.S. Postal Service. Any addresses deemed undeliverable will be removed. If you select Return Service Requested or Address Service Requested as your delivery option, we will also check your list with the USPS National Change-of-Address database. This will allow us to update addresses for your clients who have moved or who have a forwarding address on file with the USPS.

Will you remove duplicate addresses from my list?

Once you have uploaded and approved your mailing list through our Mailing List Center, we will check it for duplicate addresses and remove any that we find. We can send you a copy of the duplicate addresses we remove, if requested.

How many mailing pieces do I need for less expensive, Standard (bulk) mailing rates?

You will qualify for standard mailing rates with an order of 200 pieces or more.

Is it true that you can mail my 2 oz. product at the same Standard Mail rate as a 1 oz. product?

Yes! Standard Mail will cover mail pieces weighing up to 3.3 oz.

Do you print my return address and mailing list addresses directly on the envelope?

We print all of your information directly on the envelope. We do not print and apply labels with our mailing services. We use 11pt. Verdana or Arial font when printing envelopes.

Can you print and insert a letter with my mailing?

We can print and insert two sizes of letters for your mailing. Our 8.5" x 11" letter can be printed in full-color or black and white; it fits perfectly in our #10 or Jumbo #24 envelopes. We also have smaller Personalized Inserts, which are printed in full color on premium, bright, glossy paper or on lightweight card stock. These 3.5" x 6" letters are perfect for any mailing because they fit in any size envelope. Small paper inserts only weigh .05 ounce.

If my mailing list is less than the amount of magnets I order, will you ship the remaining magnets to me?

We will ship any magnets that are not used in your mailing directly to you once production of your magnets is complete. We charge a minimum of $6.95 for shipping these magnets to you, but it could be more depending on the quantity of magnets we ship to you.

How will I know when my clients receive the mailing?

The U.S. Postal Service states that Standard Mail can take 10-14 business days to be delivered, while First-Class Mail can take 5-7 business days. We suggest that you put your address on your mailing list, so you know when your mailing is received by your clients.

Call 800.869.7562 to get started today!