Frequently Asked Questions
Production & Shipping
How much is shipping?
Shipping costs vary by the weight of your order and your selected shipping method. Your shipping costs are calculated and displayed at checkout.
What shipping methods/carriers do you offer?
Orders are shipped via FedEx service. Delivery time is based on your location, with an average delivery time of 1-3 business days after your order's production is completed. Expedited shipping options are available. Please contact our Customer Service Department at (800) 869-7562 for a quote.
What is the typical turnaround time for orders?
Non-personalized, in-stock products typically ship within 5-7 business days, though in peak seasons times can take as long as 10-15 business days. Personalized orders ship out approximately 2-4 weeks after proof approval.
Can I change my order after production has begun?
Maybe. Honestly, it depends on the product you ordered, what production step your order is in, and the season. There will likely be fees involved once production has started. Call us IMMEDIATELY at (800) 869-7562 if you have a need to change your order after you’ve approved your proof.
Do you offer rush processing?
Yes. Contact our Customer Service Department at (800) 869-7562 for details.
Do you ship internationally?
We ship to the United States, Puerto Rico and Canada only.
Can I cancel my order after it has shipped?
Unfortunately, after we have produced and shipped your order, we are unable to cancel it. We do not accept returns on dated or customized merchandise. Once your package(s) arrives to you, if you are dissatisfied with your order, please contact us.
What do I do if I haven’t received my order or it has arrived damaged?
Let's talk. Person to person. If your order arrives incomplete, damaged, or has not arrived within specified time period, please contact our Customer Service Department at (800) 869-7562. Please have the name on the order, package inspection number, email address and order number available to help expedite processing of your request.
How do I return an item?
If you are dissatisfied with your order for any reason, please contact us. Our Customer Service Department is dedicated to ensuring you have an enjoyable shopping experience with Magnets USA from start to finish.
How do you ship to Canada?
We ship via FedEx to Canada. The approximate transit time is 7 to 10 days.
Are Canadian orders subject to additional fees or duties at the border?
Magnets USA is a non-resident importer into Canada. This means that we are both the Exporter & Importer of Record. All shipping, customs, taxes and brokerage are billed to us by FedEx. For our customers, this means on-time delivery with no extra or hidden charges, no C.O.D. demands for payment of duty, taxes or brokerage fees, and no hassles with customs.
Can you ship freight? I have a large order and want to save on shipping.
Yes, on orders over 10,000 pieces. Please call us for a quote. These orders will also ship directly to you with no extra charges at the time of delivery. We will arrange for a freight carrier as well as a broker. As with FedEx, this means no C.O.D. charges to our customer at the time of delivery. They are handled by the broker and billed to Magnets USA./