Frequently Asked Questions
Browse by topic or scroll down to find answers to the most frequently asked questions about our products, services, and processes.
Magnets/Products/Services Personalization/Customization Proofing	Placing Orders Production/Shipping Privacy and Security
Privacy & Security If you do not see your question asked, please feel free to submit the question at the bottom of the page, and customer service will get back to you as soon as possible. Q: What is your product guarantee? A: Magnets USA products are 100% Quality Guaranteed. In the very rare case of defective material or workmanship, contact our customer service department at 800.869.7562 or use the email form below for replacement or credit, whichever works best for you.   Q: What is your privacy policy? A: Magnets USA protects your privacy. We do not sell or rent your personal information to third parties. We do, for marketing communications purposes, provide lists to trusted suppliers for direct mail and email purposes under strict confidentiality agreements that prohibit further use. To view our entire Privacy Policy, click here.   Q: How can I retrieve a forgotten password? A: To retrieve your password, you’ll need the email address the account was registered with. Click here to access the Sign in page and the password retrieval form.   Q: Is it safe to use my credit card on your site? A: Yes. Your sensitive information is encrypted at the highest level of security available for Internet transactions by:   ABOUT SSL CERTIFICATES
Would you like to ask a question of your own? Use this form below to submit your question. A Customer Service representative will get back to you with the answer.
* Denotes required field *First Name: *Last Name: *Company Name: *Phone Number: (example: 5555555555) Order Number: (optional) *Your Question: *Email Address The information submitted here will only be used to respond to your inquiry. Your contact information will not be added to our marketing list.

Home |  Order Status |  My Account |  Upload Center |  Browse Our Image Library |  Request Catalog |  Sign In

Customer Service |  Privacy Policy |  Download Order Forms  |  Guarantee |  Site Map