Frequently Asked Questions
Browse by topic or scroll down to find answers to the most frequently asked questions about our products, services, and processes.
Magnets/Products/Services Personalization/Customization Proofing	Placing Orders Production/Shipping Privacy and Security
Production/Shipping If you do not see your question asked, please feel free to submit the question at the bottom of the page, and customer service will get back to you as soon as possible. Q: How much is shipping? A: Shipping costs vary by the weight of your order and your selected shipping method. Your shipping costs are calculated and displayed at checkout.   Q: What shipping methods/carriers do you offer? A: All orders are shipping via UPS Ground service. Delivery time is based on your location, with an average delivery time of 5-10 business days. Expedited shipping options are available. Please contact our Customer Service Department at 800.869.7562 for a quote.   Q: Do you offer rush processing? A: If you need your order processed faster, we do offer rush processing. Non-personalized items incur a $25 rush fee per order. Personalized products are assessed a $50 rush fee per order. Contact our Customer Service Department at 800.869.7562 for details.   Q: Do you ship internationally? A: We ship to the United States, Puerto Rico and Canada only.   Q: What is the typical turnaround time for orders? A: Non-personalized, in-stock products typically ship within 5-7 business days. Personalized orders ship out approximately 2-4 weeks after proof approval.   Q: Can I track my order? A: Yes! Click here to sign in to your account. You’ll need the email and password used to setup your account. Once you’re logged in, select the “Track My Order” option.   Q: What do I do if I haven’t received my order or it has arrived damaged? A: If your order arrives incomplete, damaged, or has not arrived within specified time period, please contact our Customer Service Department at 800.869.7562 or use the email inquiry form below. Please have the name on the order, package inspection number, e-mail address and order number available to help expedite processing of your request.   Q: How do I return an item? A: If you are dissatisfied with your order for any reason, contact us. Our Customer Service Department is dedicated to ensuring you have an enjoyable shopping experience with Magnets USA from start to finish.     Q: How do you ship to Canada? A: Magnets USA uses UPS Ground to ship to Canada. The approximate transit time is 5 to 7 days.   Q: Are Canadian orders subject to additional fees or duties at the border? A: UPS is authorized to act as our customers agent. By this arrangement, UPS can ship orders directly to destinations in Canada without charging additional brokerage fees.
Would you like to ask a question of your own? Use this form below to submit your question. A Customer Service representative will get back to you with the answer.
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