Magnets USA Frequently Asked Questions

Frequently Asked Questions

Browse by topic or scroll down to find answers to the most frequently asked questions about our products, services, and processes.

Magnets/Products/Services
Personalization/Customization
Proofing

Placing Orders
Production/Shipping
Privacy and Security

Placing Orders

If you do not see your question asked, please feel free to submit the question at the bottom of the page, and customer service will get back to you as soon as possible.

Q: Can I download an order form?
A:	Yes, Click here to download an order form. This document is in Adobe ^® Acrobat^® Format If you do not have the Acrobat^® reader click here to download it. You can fax your completed order form with payment information to 800.788.6872 or mail it to: Magnets USA Attn: Customer Service 817 Connecticut Ave NE Roanoke, VA 24012

Q: Do you offer discounts on large orders?
A:	Yes! Higher quantities receive the lower unit prices. Agents and offices can even group their orders to achieve larger discounts. Click here for more information on our Office Order Discount Program.

Q: How can I get a quote on custom magnets or ad specialty items?
A:	Give us a call at 800.869.7562. Our Customer Service Department will be happy to assist you with information and quotes on ad specialty items. Use the email inquiry form below to email your specific requirements regarding desired item, quantity and when you need it.

Q: When do I pay for my order?
A:	Orders for non-personalized products are charged at the time they are shipped. Orders for personalized products are charged when Proof Approval is received.

Q: Do I pay sales tax?
A:	Sales tax is assessed for Virginia residents only. Non-Virginia residents are responsible for reporting applicable sales tax to their respective states. 5% GST is charged on Canadian orders. Canadian customers are responsible for provincial sales tax (PST), where applicable.

Q: What types of payment do you accept?
A:	We accept VISA, MasterCard, Discover and American Express. If you pay by money order or check, you must include payment with your order. Download order forms here. Mail completed orders forms with payment to: Magnets USA Attn: Customer Service 817 Connecticut Ave, NE Roanoke, VA 24012

Q: Once I place an order, can I cancel it?
A:	Orders may not ordinarily be cancelled without a cancellation fee. The cancellation fee for personalized products may vary depending how far along the order is in the production process. After Proof Approval, cancellation fees equal the total product cost.

Would you like to ask a question of your own? Use this form below to submit your question. A Customer Service representative will get back to you with the answer.

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The information submitted here will only be used to respond to your inquiry. Your contact information will not be added to our marketing list.

Let Us Help You

If you want help with products or online ordering please call our Customer Service Center at 800.869.7562
or email custsvc@magnetsusa.com. We'll be happy to help.

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