Frequently Asked Questions
Browse by topic or scroll down to find answers to the most frequently asked questions about our products, services, and processes.
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Proofing If you do not see your question asked, please feel free to submit the question at the bottom of the page, and customer service will get back to you as soon as possible. Q: How do I submit my personalization information? A: At the end of the ordering process, you’ll be asked for your personalization information. This information includes any text content for your product, as well as, photos, logos, and other necessary graphics files. You can upload this information directly to our site in minutes.   Q: How many proofs can I request? A: You will receive a full color proof via email once all personalization elements are received (photos, logos, layout information, text information). After receiving your first proof, review it carefully and submit any necessary changes. Each personalized order includes two free proofs, your initial proof and a round of changes. After your second proof, a $12 proof fee is applied per proof.   Q: How do I receive proofs? A: We provide you with a full color proof via email.   Q: How long will it take to receive my proof? A: Once all personalization elements are received (photos, logos, layout information, text information), you will receive a full color proof via email within approximately 5-7 business days. Requests for proof changes are typically returned in 2-3 business days.   Q: Are there charges for proof changes? A: After your second proof, a $12 proof fee is applied per proof.
Would you like to ask a question of your own? Use this form below to submit your question. A Customer Service representative will get back to you with the answer.
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