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Frequently Asked Questions

Privacy and Security

If you do not see your question asked, please feel free to submit the question at the bottom of the page, and customer service will get back to you as soon as possible.

Q: What is your product guarantee?

A: Magnets USA products are 100% Quality Guaranteed. In the very rare case of defective material or workmanship, contact our customer service department at 800.869.7562 or use the email form below for replacement or credit, whichever works best for you.

Q: What is your privacy policy?

A: Magnets USA protects your privacy. We do not sell or rent your personal information to third parties. We do, for marketing communications purposes, provide lists to trusted suppliers for direct mail and email purposes under strict confidentiality agreements that prohibit further use. View our entire Privacy Policy for more information.

Q: How can I retrieve a forgotten password?

A: To retrieve your password, you’ll need the email address the account was registered with. Use the sign in page to access the password retrieval form.

Q: Is it safe to use my credit card on your site?

A: Yes. Your sensitive information is encrypted at the highest level of security available for Internet transactions by:


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